Researching Socratic Pedagogy and Education in Platos Republic Essay

Researching Socratic Pedagogy and Education in Plato's Republic ABSTRACT: Though Plato never wrote a dialogue that explicitly asks, "What is education?", few argue that he is uninterested in the subject; after all, Plato, like Socrates, was a teacher. In his magnum opus, the Republic, Plato deals with education repeatedly. The eduction of the guardian class and the allegory of the cave present two landmark pedagogical passages. Yet to catch a glimpse of Socratic pedagogy, we must first sift through the intricacies of dialogue. In addition to the complexity inherent in dramatic context, it seems clear that Socrates’ remarks are often steeped in irony. Thus, we stumble upon a problem: how should we read these passages on education? Does Plato mean for us to read them genuinely or ironically? I will argue that Plato uses the dramatic context of the Republic to suggest that Socrates presents the education of the guardians ironically, while reserving the allegory of the cave for a glimpse of Socrates’ genuine pedagogy. I. Introduction Though Plato never wrote a dialogue that explicitly asks, "What is education?", few argue that he is uninterested in the subject; after all, Plato, like Socrates, was a teacher.(1) In his magnum opus, the Republic, Plato deals with education repeatedly. The education of the guardian class and the allegory of the cave present two landmark pedagogical passages. Yet to catch a glimpse of Socratic pedagogy, we must first sift through the intricacies of dialogue. In addition to the complexity inherent in dramatic context, it seems clear that Socrates' remarks are often steeped in irony.(2) Thus, we stumble upon a problem: how should we read these passages on education? Does Plato mean for us to rea... ...l 1988) 214-231. (10) by undesirable, I mean that Socrates wants to prohibit the guardians from even considering something contrary to the ideal for fear that they may be corrupted. (11) Werner Jaeger, Paideia: The Ideals of Greek Culture (New York, NY: Oxford University Press, 1943), 294. (12) Again, this is just the sort of response we see in Glaucon when Socrates begins the analogy of the cave (515a). (13) both the convention of those in his environment and the convention that he himself has sensorily experienced to be true in his environment (14) In light of the perdicament of the cave dwellers, it is clear that the teacher is absolutely necessary if philosophic insight is to occur. The cave dweller will never leave the prison on his own, only the teacher can forcibly free him from his shackles. (15) op cit. (16) op cit. (17) Miller, 5.1

Abu Dhabi Police Essay

The focal point of this paper is to develop a plan that would be successfully implementing an organizational change management system within Abu Dhabi Police department in order to increase its efficiency, development and achieving future objectives. It should be stated that at the moment there are several problems related to the issue and it is needed to overcome those in order to gain more mileage in the long run. The main aspect of this problem lies in the traditional form of police and investigation procedures that are taken into account and executed with comparatively lesser efficiency. This could also be sated that the functionality of the Abu Dhabi police department is more ancient in approach and there is an essential need for the department to catch up with the rest of the world in terms of technology implementation and efficiency evaluation. Furthermore, it is also essential to look into the aspects of administrative reconstruction as the department is unable to work up to its true potential with the administrative structure located at a medieval scenario. (Lamb, 2004, 69) Thus it can well be stated that the problem with Abu Dhabi police is not only with it’s below the par utility and efficiency but also is related to the ill formulation of the administrative system. Quite logically, the department is in extreme necessity of finding solutions for negating these problems. It should be stated that at the moment there is a five step remedy to this malady. Firstly, it is essential to understand the present management of Abu Dhabi police department and identify the key areas of improvement. Similarly, it is important in the aspect of researching the past to get an understanding about Abu Dhabi Police department’s status and importantly eliminating the risk of following the old mistakes. Then, it should be noted that a wide study is incorporated with a variety of methods of change management practices and their applicability in Abu Dhabi Police department. Furthermore, it is important to investigate the potential of alternative methods of change management and the most advantageous will be launched. Lastly, a strategy would be created with prospective enhancement that can be introduced, understanding the structure and working culture currently present in Abu Dhabi police department. It should be mentioned that the theoretical framework will involve police and public interviews, police and public’s strategic interview, historical records, secondary research through the Internet and university database, it will also use strategic analysis tools for development of the evaluation of the best method between coercive and consensual policing. In this context it should also be mentioned that the purpose of the project is formulated in a mutually beneficial way such that from an academic perspective there would be a huge gain in the context of valuable experience, and simultaneously add value by providing insights as well as a fresh & objective outlook on any matter relevant to the social context. Research design will follow the following method or schedule. Firstly the participants will be trained about data collection techniques and tools to be used to collect the relevant information. The participants will be including police officers, data collection officers, team leaders and other resourceful personnel. Secondly the areas to be interviewed will be identified and accessibility determined. These areas to be sampled for the research can range from 10-16 of these areas, say 5 will be where coercive policing will be imposed and other five consensual policing can be applied. The period of the research can take a period of minimum 3 months and a maximum of 6 months of which during this period data will be collected. Thirdly the data so collected will be prepared as a report of findings. Finally, the final reports will be analyzed and evaluation for determination of the difference between consensual and coercive forms of policy. The different is supposed to put more emphasis on the difference. In order to attain the objectives it is essential to recognize the existing practices in Abu Dhabi police department and also in the modern police departments of countries like USA, Germany, UK, Australia etc. This will be done by individual interviews of the officials in Abu Dhabi and the through questionnaires from other corners of the world. Primary research will be persistent on personal interviews with Abu Dhabi Police department officials that will give an inner view of the present positing and future goals. This will also be a key basis of understanding the indolence for change. This will help in bringing out the indication of the present managed system in Abu Dhabi police department organization. Ultimately the clients will help in providing the true print of Abu Dhabi Police department’s working and key areas of improvement. Data presented from this research will assist to evaluate the best practices model and the actual working. This will help in indicating the difference and the reason for Abu Dhabi police department organization to implement a successful change management. Abu Dhabi Police higher officials will be randomly selected with favorable time and place for the interviews to be carried out. Finally the research will be focused on the historical data by looking at the Abu Dhabi Police department’s strategy in the past. If any failure or any glitches are to be found in companies strategy they will be pointed in this research. This will help the writer to understand the Abu Dhabi Police department’s goals in the past and their implementation process. It is necessary to design a new experiment that test the statistical method. For the purpose it is necessary to collect a complete data of the site that would include different religion, ethnicity or gender. An open meeting with police as well as the general mass or public would be very relevant in this context in the initial stages. The mixed gender of male and female Police and public could well be excluded as that would complicate matters in the context of gender variable juxtaposed with other pre mentioned variables but considering other dependable factors sustaining it would yield to be fruitful in the long run. Data would be collected in relation to the gender, color, religion of the potential customers in respect to the composition of the management under the same parameters. All these variables are considered as very relevant and important features of the statistical method and it is to be seen if these aspects are fundamentally acceptable in practical world and it could well be mentioned that social service, especially security service industry, are a very relevant manifestation of the social dimensions. As a result if the test is carried out in a proper manner with proper calculations of the population involved then there is no reason that the results would be both logical and true at the end consideration. In accordance to the basic test selected it could be stated that it could be possible that the outcome would be relatively logical in the sense that it would ultimately follow the trends of social facilitation theory in marketing and thus it would be agreeable with the statistical method and thus a well formulated marketing strategy can be constructed for the benefit of the Police and public alike as a definite method can be chosen between coercive and consensual policing. However, it should be stated that there would be few independent variables in the context of the test that could not be explained by the statistical method statements. Here the ethical consideration of the potential Police and public or the ethnic background of the potential Police and public may not be a very relevant factor. Thus there could be some flaws to the collection of the population but if these aspects are kept in mind then the shortcomings would easily be negotiated during the ultimate computations. As a result the test would appear to be a full proofed measure that would be able to define and prove the fundamental aspects and statistical method applied. It should be noted that the access to the research participants is both easy and hard. In terms of the public interview it would be relatively easy to identify and access but the difficult part would be to frame the questioner in accordance to the color and creed of the participants in general. In case of the police interview there would be more homogenous pattern in terms of the questioner but the difficult part would be to gain access. For the purpose it would be arranged to acquire permission from the hope department. Data will be collected using two different methods. The first will be interviews, which involve citizens, police officers from the sampled areas. This is an advantage in that feedback can be obtained instantly. The second will be use of questionnaires, which will be administered to the sampled areas. The questionnaire to be used will be the opened type. The advantage of this method is that the information obtained can be quantified to reflect that the sampled group as part of the entire population. The advantage is that it is easier to analyze data collected through questionnaire method. It should be noted that reliability for the researcher was achieved in the assurance that only a specified group of men and women were utilized in regard to the research. That group was focused mostly on customers and retails along with administrative personnel. This gave the research a more focused view of the research goal. The validity was managed as a result of this focus and emphasized in the considerations involved in the data collection, variables, and sampling methods. Privacy and confidentiality methods included assigning numeric and alphabetic coding to each responding questionnaire. This ensured anonymity in regard to the researcher and the subjects of the research process and a thorough qualitative method would be used during data analysis. The basic advantages of qualitative measures are multifold. Firstly, it presents a completely realistic approach that the statistical analysis and numerical data used in research based on quantitative research cannot provide. Another advantage of qualitative measures is that it is more flexible in nature in terms of collected information interpretation, subsequent analysis and data collection. It also presents a holistic point of view of the investigation. Furthermore this approach of research allows the subjects to be comfortable thus be more accurate as research is carried on in accordance to the subject’s own terms. The best statistical method would be to interview long well formulated day to day working procedure at a specific and well selected location. Throughout the procedure, it should be noticed whether there are specific variables within the testable population or not. These variables would be extremely important while evaluating the basic data in the final stages where the adjustments would be made to the formulated data in accordance to the observations. As a conclusion to the outline of this paper it can always be stated that Qualitative research is a process that includes interpretative paradigm under the measures of theoretical assumptions and the entire approach is based on sustainability that is depended on people’s experience in terms of communication. It can also be mentioned that the total approach is based on the fact that reality is created on the social formulations. It can also be mentioned that the basic target of qualitative research is instrumented towards social context under normal circumstances where it would be possible to interpret, decode and describe the significances of a phenomenon. The entire process is operational under the parameter of interpretative paradigm that can minimize illusion and share subjectivity under contextualization, authenticity and complexity of the investigation. References: Lamb, Davis; (2004); Cult to Culture: The Development of Civilization on the Strategic Strata; National Book Trust; Wellington

Porter Analysis IKEA

In United States as in Sweden, we can observe there are some companies operating in the furniture industry and there are many on the market retailers like Home Depot, Wal-Mart, Costco, Euromarket, etc†¦ The import of products from China for all these companies allows them to sell at low cost. These elements therefore tell us that the furniture industry is very competitive. There is an analysis of the rivalry of IKEA in this sector: IKEA works in a highly competitive industry highlighted by other low priced furniture producers like Galiform (England), Wal-Mart (USA), Euromarket (USA), Argos (England), and others. IKEA has wisely attempted to compete by entering the markets that typically pose the largest competition, such as China and Japan » (Caplan, 2006). IKEA reach a wider market to increase his customers and his market share. The company is, in the world, the leader in the industry of discounted furniture. For the customers, IKEA is the most in delivering the complete pack age, there are equivalent to those of furniture IKEA but value for money, IKEA is leader. The trust in customers about product quality, the global brand name and the design very popular design has given IKEA a competitive edge.To conclude, IKEA diversify this products with the food, textile and mobile industry so we can add Sainsbury’s, Tesco, Asda for UK food or Virgin, Vodafone and O2 for mobile to the list of IKEA’s competitors. Threat of New Entrants: Capital requirements – The need to invest large financial resources make it difficult for a competitor to enter a new market, because they have to commit money up front with no guarantee of returns in the end. This positively affects IKEA, in a short term because any new entrants will have to invest a large amount of capital in order to compete with them.IKEA has already a vast supply chain and its brand is already unique and known in a large scale and a new entrant in the furniture market would need a very lar ge amount of money to establish its brand and practice low prices as IKEA do. Supply-side economies of scale – â€Å"Economies of scale are factors that cause the average cost of producing something to fall as the volume of its output increases†(The economist). IKEA is positively affected by supply side economies of scale, because it is large enough for it. They make economies of scale as they use better technology and they also have a very large supply chain.Due to this, when new competitors enter this market, they will have a higher cost of production, because they have smaller economies of scale. Demand side benefits of scale – â€Å"Network effects arise in industries where a buyer’s willingness to pay for a company’s product increases with the number of other buyers who also patronize the company†(Harvard Business Review). This is a good point to IKEA as it has a large number of customers than the new entrants. The customers would prefe r to buy IKEA products than the products of the new entrant.Incumbency advantages independent of size – IKEA has an advantage because they have an established brand, this is a strong competitive advantage in a short term compared to new competitors. In this case entry barriers in the furniture market are high; this is an advantage to IKEA. On the other hand, IKEA stores are not present in many small towns; this is an opportunity for the new competitors to move into small and midsized cities where there are smaller stores and less selection. Even though it is not easy because new entrants would have to provide a large supply chain.Threat of Substitute: The threat of having substitutes in the home furnishings industry seems very low as there is no specific product, which can substitute the furniture. If we look at the definition of â€Å"substitute† proposed by Jean-Marc LEHU, we can say that in the industry of furniture manufacture, probability of substitutes is almost impossible. Possible threat of trend changes exists, i. e. there is growing orientation towards greater manufacture of furniture made from other materials than wood, that is, various metals, plastics and glass.However, despite the reduction of wood in furniture manufacture in the past years, wood is expected to stay one of the most important raw materials for furniture manufacture, because of its advantages when compared with other materials. As the market is becoming more environment concerned many firms are giving slogan to go green. But the basic functional demand has remained the same. So it is safe to say that there are no threats of substitutes. Buyer power: When we speak about buyers who are concentrated, we understood that there are few buyers and many sellers.In the home furnishing industry, there are indeed many sellers, of different sort, like furniture retailer, department store or big brand too. But in the same time, the number of all consumers is not comparable. Nowada ys, each person in the world needs home furnishing, never mind the country or the social status. So we cannot say that buyers are concentrated in the home furnishing industry. When the home furnishing industry concerns individuals, they don’t buy large volume except for special occasions. Home furnishing concerns purchase of something reflective or rather useful.We cannot buy home furnishing the same way as we buy food. Conversely, companies can buy easier large volume than individuals, but they don’t represent the bulk of buyers. As mention previously, there are many home furnishing stores around the world in order to satisfy or attract more and more consumers. These numerous competitors are in different sectors in office their size. Each company have to make their different with their price, products and service as add value, to response buyer’s needs. The most of the companies in the home furnishing industry try to make the difference in having low price to l ure buyers.For consumer, when a product, that he wants, it’s too expensive or not at his taste, it’s really easy for him to go to other stores. And buyers know that there are numerous alternatives sellers that give them power. Switching costs means that if a consumer compares the similar product from one seller to another seller, there is not a high difference of price. Indeed, in home furnishing industry, we cannot that the entire price are practically in the same price. We can remark too that the most of the products are similar that means they’re â€Å"standardised†.We can take the example of a whisk in five different stores (four presents in Ireland and one in France) Stores Price IKEA 6â‚ ¬50 Debenhams 5â‚ ¬ Mark & Spenser 7â‚ ¬50 Woodie’s DIY 5â‚ ¬ Alinà ©a 5â‚ ¬90 That chart show that all of the stores have practically the same price for exactly the same product. So we can say that buyers have a high power of negotiation with the several alternative sellers, the low switching costs and with the products that are standardised. Supplier Power: The supplier power in the home furnishings industry is quite low for numerous reasons.According to a French documentary, the number of supplier all over the world is huge. Most of these suppliers are located in the developed countries (Japan, Australia, Europe, Canada†¦). Each company has its own supplier. The suppliers have no influence because they can be substituted. (Gà ©rard Poitou-Weber, 2007). Yet, the customers in this industry are fragmented. The companies of this industry are implanted worldwide; every country has at least 5 companies of home furnishings that informed us how this market is developed.It appears that the suppliers of every home furnishings store are neither powerful nor famous. Each company is provided by different suppliers. The biggest companies have at least 500 suppliers from 20 or 30 countries (El pais, 2006). Based on this inform ation, we can suppose that it could be difficult for a supplier to become a key competitor. Of course, they still can integrate the market, but it’ll on a small scale. Suppliers have not that much power because they depend a lot on the companies they provide.It’s the companies from home furnishings industry which decide who will be their suppliers and they have a lot a choices. Most of the suppliers would go bankrupt without IKEA, M&S or Alinea. Big companies nearly impose the price of the items they want to buy from the suppliers (Alexandre DEBOUTE, Le Figaro, 2010). To conclude, the example of IKEA’s suppliers can illustrate the lack of power for the suppliers. The Franchisor IKEA Website provides us a large amount of figures that can show the low power of their suppliers.Ikea owns 338 stores but have about 1300 suppliers from 53 different countries. None of them can seriously think about integrate the market and try to compete with IKEA. IKEA also owns manufa cturing company like SwedwoodManufacturer. So it is evident that IKEA can threats the suppliers to enter into their business. In a nutshell, the supplier power in the home furnishings industry can be defined as quite low because of the numbers of suppliers, the numbers of home furnishings companies and the status of the biggest companies.

Sushi King

OUTLINE CONTENT| PAGES| introduction| 2| Question 1 (9 degrees of method)| 3-6| Question 2| 7-9| conclusion| 10| Appendix and reference| 11-13| Introduction Sushi King first opened in 1995, pioneering a new era of Japanese cuisine in Malaysia with our unique ‘Kaiten Sushi’ or ‘Revolving Sushi’ with quick service restaurant concept. Offering range of Japanese cuisine where everyone can enjoy it t really affordable price. With the nice environment that they have , they are really gaining quickly popularity to become the favorite among locals foreigners taste. From a single outlet in Kuala Lumpur, we have grown to encompass over 70 (and counting) restaurants nationwide, distinguishing themselves as the largest sushi chain of restaurants in the country. The affordable price, efficiency of services from their restaurant had proved that they have the distinctive advantages, our specially equipped sushi-making machines and conveyor system showcasing quality sushi in a hygienic environment, as we offer quick and fresh food to suit today’s fast pace of life. The unique experience of selecting from a variety of sushi dishes on the revolving conveyor belt at leisure has attracted a wide variety of customers from all walks of life, from Japanese tourists and expatriates to even those initially unfamiliar with Japanese cuisine. Today, we have expanded our expertise to include specialized catering services for a variety of events and functions. As they continue to grow, we set our sights on further regional and eventually international expansion. Come and indulge in the Sushi King experience today. Question 1 Based on your understanding of Services Management, please explain to the Regional General Manager of â€Å"Sushi King SDN BHD† the findings of your study on his company pertaining to the 9 methods (degrees) of classifying services 9 Methods (Degrees) Of Classifying Services Intangibility In Service Management, there are nine methods (degrees) of classifying services. This method helps the company to classifying the services according to the characteristics. The first degree of classifying services is degree of intangibility. In terms of degree of intangibility, all services can be placed on a continuum ranging from low to high intangibility. For example, the higher the intangibility of Sushi King, the more difficulties customers experience when evaluating the offering. Intangibility can poses problems for the operating system since intangible things cannot be stored. Besides that, intangibility things are also difficult to standardize, making the quality much more dependent on the employee providing that particular service. Service also cannot be readily displayed or communicated. In Sushi King if the worker posses to high intangibility, it will be difficult for customer to experience on what they perceived for that services when evaluating the performance. Customer Contact Required Customer contact required has one of the characteristics that is the fact that demand for the service is often instantaneous and cannot be stored and that a flaw in the service operating system will have an immediate, direct effect on the consumer. The interaction between the employee and the customer means that the service employees have to be both competent and communicative. Therefore it becomes even more important to select and train employees that fit these criteria in order to perform their jobs well as front office employee. In sushi king, the interaction between employees and customer is very important as it will perform their ways of job very well in order for them to have both competent and communicative. Simultaneity This is not necessarily the same as the previous dimension. Production and consumption can occur simultaneously without the customer being present. Home banking and phone banking, for instance, allow the consumer to consume the service without face to face contact with the sushi king service provider. This is not necessary same as contact of customer required. In order for sushi king to provide the best service to the customer, what they can do is they need to face to face with their customer in order to allow them consume the service, production and consumption still occur simultaneously. Besides that, with that customer can affect each other while employee might affect the outcomes. Heterogeneity Employee and customer are the source of heterogeneity. As a result, there will be more heterogeneity in high consumer contact organizations. . In order to perform really well, Sushi king need to standardizing the operating system might be away to reduce this homogeneity. The implications are service delivery and customer satisfactions depend on employee and customer actions. For example, when employee serve customer in bad ways, it will affect the sushi king in names as it will gives bad pictures of sushi king. Perishability This dimension is of course closely related to the degree of intangibility and the degree of simultaneity. Means that the lower the goods component in the offering and the more consumption and production overlap, the higher the degree on perishability. As a consequence, these offerings cannot be stored. Managing the operation system by means of capacity management thus becomes more complex. Capacity management itself will influence both the employees and the customers. For example, customers of Sushi King will experience shorter waiting times, while the employees will have to adapt to more flexibility. The implication of this dimension is it is difficult to synchronize supply and demand with services. Other than that, services cannot be returned or resold. Demand fluctuation over time Dimensions related of previous point, the more demand fluctuates the more capacity management becomes important. The implication of this dimension is manager of Sushi King also faced with the challenge of continues fluctuation in demand, for instance. When the demand for the services is higher than the capacity management, the company effectively loses its chance to serve the customer. When the demand is less than the capacity, the company will loses revenue owing to unused resources. Since the capacity is a fixed component, the only viable option for the service manager is to find strategies that assist them to influence demand, strategies which can attract customers to voluntarily alter their demand. Additionally, excess capacity or low demand will not only affect the company's profit, but will also affect the quality of service that experienced by customers. Service customization Customization refers to the need and ability to alter the service in order to satisfy the individual customer's particular preferences. In terms of degree of service customization, unlike goods which are mostly purchased ‘off the shelf’, services can be much more customized. This is especially true when there is a high degree of overlap between production and consumption. For example, a meal at Sushi King, which is assembled from prepared items, is low in customization and served with little interaction occurring between the customer and the service providers. The implication of degree of customization is it will affect the ability to control the quality of the service being delivered and the perception of the service by the customer. Labor intensity Labor intensity can be defined as the ratio of labor cost to plant and equipment. A firm whose product, or in this case of Sushi King service, it requires a high content of time and effort with comparatively little plant and equipment cost would be said to be labor intense. Customer interaction represents the degree to which the customer can intervene in the service process. Service direction: towards people or equipment Personal services like hotels and restaurants are more towards people while transportation are equipment. In sushi king they need to focus more in their service direction to people as it will be more important as people will give the perception towards their restaurants including their services. Question 2 Prepare a short proposal to the Regional General Manager whether the â€Å"future Service Direction† of Sushi King SDN BHD should be towards people or equipment and how to achieve that. Service direction towards people or equipment is one of the classifying services that refer whether company wanted to focus towards people or equipment. Sushi king is restaurant, with that in what that I think, sushi king need to be more concern on people where they are actually providing foods and services to people. For the future direction, sushi king need to be towards people because they are the one who consume what that sushi king had. In sushi king, they are required to prepare their worker with people oriented service in order to well perform in what that consumer wants and needs. Their worker also need to have different value and skills to really success fulfill customer needs. Sushi king future service directions is people so it related to customer relationship management (CRM). It is a widely model for managing a company’s interactions with the customers and services prospects. It also involve using technology to organize, automate and synchronize business processes, principally services activities for instance, but also those for marketing, customer service and technical support. The overall goals of customer relationship management are to find, attract and win new customer, service and retain those the company already has and reduce the costs. Most of the companies nowadays are difficult of improving customer service in order to impact customer retention levels. Customer relationship management can be achieved through the raising customer satisfaction levels that require comprehensive systems approach. There are several steps in building relationships of worker and customer. The first step is to setting a clear customer experience strategy. To establish a good strategy certain key practices are required. First one is staff at sushi king need to understand the overall organizations vision and mission, next, sushi king staff need to define customer organizations customer service direction as well as value and they need to ensure customer service is defined as a key responsibility for the business or department. Second step is to selecting correct people in order for sushi king to be having just a good worker. When recruiting employees to provide customer service, the process often tends to concentrate more on functional expertise, technical competence and knowledge rather than interpersonal skills. However, lack of the right attitude can drastically impact client satisfaction levels. Research has in fact shown that attitude is the most important requirement like skills and functional expertise can be taught. Therefore in selecting the right people, sushi king need to define the critical job requirements and develop scenario-based interviews/assessment centers to screen and select candidates. Sushi king needs to involve multiple team members in the hiring process and ensure evaluation is based on objective not based on subjective criteria. Third strategy is to developing, motivating and managing your people Even though you have hired the right people, there is still a need to orient them into the organization’s customer relationship culture and define key communication skills. Therefore to build a customer relationship culture, it is important for sushi king to provide training in key areas required to deliver exceptional personal service as well as reinforce these skills using ongoing coaching and feedback. Sushi king also need to measure current performance levels and reward performance using a combination of monetary awards and non-monetary recognition. Other than that is establishing effective service delivery processes that provide the foundation for smoothing or inhibiting the material service element of the customer interaction. Efficient service delivery systems appear transparent to the customer. The critical elements in ensuring a positive material customer experience are sushi king needs to mapping the service delivery processes and evaluating critical success points in the process. Sushi king also needs to defining service standards and objectives for these essential points and establishing service delivery procedures to optimize material service as well as sushi king can create service level agreements to smooth internal service delivery. Next is building in continuous improvement, no matter how effective the service delivery processes, or well-trained the service deliverers, things go wrong. Products have faults. Customers get frustrated. Things slip through the cracks. The organizations that are built around managing the customer experience are able to resolve these issues effectively. In order for sushi king to recover effectively, it is necessary for sushi king to actively seek customer feedback and complaints as sushi king cannot improve if you don't know what went wrong in the first place. Sushi king also needs to train staff on how to handle customer complaints effectively using the correct mix of empathizing, apologizing and resolution as well as make sure that the real problem is solved, not just the symptoms. Sushi king also need to focus on proactive (prevention) as well as reactive (cure) problem solving. Lastly is ensuring managers are the key change-agents consultants, we observe that senior management often has the vision, intention and commitment to introduce a comprehensive customer relationship management system. The make or break element is in involving middle management in the change process, and empowering them to be the key change-agents. To do this, it is important to sushi king to engage the management team early and often in the process and its involve management members in articulating the customer experience strategy. Sushi king also need to teach managers coaching skills so that they are able to articulate and reinforce the key personal service skills and use managers as facilitators when rolling out interpersonal skills training. Rewarding managers on establishing, monitoring and updating service delivery processes as well as ensures managers are able to act as an example to their teams. As a conclusion, sushi king really need to build customer relationship in order to gives the best future service direction towards people. Conclusion For the current condition in sushi king, their service actually got little bit of lack in giving service to their customer. With a bit of improvement and innovation, I am sure that they really can come out with very good service quality that people may perceive. Reference http://www. sushi-king. com/

Reaction paper Assignment Example | Topics and Well Written Essays - 500 words - 5

Reaction paper - Assignment Example However, through these articles, we see that the Jews, indeed, are very cunning and very persistent when it comes to getting what they want. This is because the whole Jewish-German affair stemmed from the fact that the Jews just wanted to go to Palestine. Because of this want, the powerful Jews made pacts with countries like Britain and the US to quash Germany. Germany has been taking care of the Jews who sought refuge from the Communists but the Jews just threw it all away and decided to play with fire by making themselves allies of Germany’s enemies. This basically made them traitors to the country that took care of them and made them rich. They say that the first bullet of the World War II was fired when the Jews boycotted German products. This halted the German economy and naturally debilitated Germany. This prompted Germany to mark the Jewish stores and houses with swastikas, and this has been the common icon of discrimination in pop culture then talking about the start of the World War II. What the rest of the world do not know is that this marking of the houses was just a retaliation because, naturally as a German, you also would not buy from the Jews because they were deliberately crippling the economy. It was an act of self-defense. The articles also shed some light about the Jews that were in constant communication with the German officials. The Zionists were lobbying themselves to be transferred to Palestine. As said earlier, they contacted the British too. They were very cunning negotiators. This sort of explains why they are very powerful even if they are small in number. They can actually manipulate people around them with their power. The articles do not exactly pain a good picture of the Jews because they appear scheming and unfair. These articles put Germany in a good light because it explains the actions that

Are Writing Deficiencies Creating a Lost Generation of Business Essay - 1

Are Writing Deficiencies Creating a Lost Generation of Business Writers - Essay Example Quible and Griffin (2007) explore most prevalent reasons for writing deficiencies. Based on their research, Quible and Griffin (2007) recommend solutions to the challenge of writing deficiencies. They propose three major approaches to addressing the challenge. First, they propose the modified context-based approach. Second, they recommend the glossing approach. The third proposal to addressing the challenge is the rules-based approach. Because of the necessity to have employers who are competent in oral and written communication, businesses meet various costs in upgrading such employees. American firms spend as much as 3.1billion dollars annually in making remedies for the writing deficiencies among their employees (Quible & Griffin, 2007). The move is justified by the need for businesses to keep a pool of employees with good writing skills to boost their competitiveness. Success among employees, among other factors, relies on effective communication skills. Consequently, communication deficiency among employees may cause losses to businesses. Businesses organizations that have employees with writing deficiency experience communication breakdown. In situations where there is writing deficiency, business clients find dissatisfaction in service delivery. Quible and Griffin (2007) cite a report by the NCW in their research. According to the report, students in schools lack essential communication skills due to writing deficiency. The research shows the students are today less effective than fifteen to twenty years ago (Quible & Griffin, 2007). The ineffectiveness resulted from teachers’ failure to teach standard grammar as evidenced in the report. English teachers focused on promoting context-based approach as they showed Traditional School Grammar as they termed it ineffective. Consequently, businesses fail to get a generation of good writers. According to Braddock as cited in Quible

Is it possible to ensure scientific rigour when conducting Essay

Is it possible to ensure scientific rigour when conducting quantitative and qualitative research - Essay Example It is worth noting that the concepts of validity and reliability of qualitative research have in the past not been well codified as in the case of quantitative research. This paper therefore, looks at the possibility of having a scientific rigour when conducting qualitative and quantitative research (Gery & Ryan 2013). The quality and reliability of any research finding depend on the techniques used in collecting data, sample choices, techniques used in the analysis and the illustration of the chosen techniques. Equally, the researcher needs to develop systematic coding patterns to assist detect deviant cases that would otherwise affect reliability. The Techniques for Collecting Qualitative Data In order to have correct inference, the analysed data must be quality data. This means that techniques of collecting data must be well chosen based on the type of research and the judgements made about the contents. Poor selection of techniques is likely to result into wrong deduction (Meyric k 2006). There are approaches and techniques that can assist to improve the validity and reliability of qualitative data and the research reports. To ensure scientific rigour, four data collection techniques can be used. ... Elicitation techniques can also be categorized into types of interviews; structured, semi-structured, unstructured, and mixed elicitation that combines the three. The use of unstructured interviews may be informal or ethnographic. To have control of the results scientific research need to avoid informal interviews but choose the structured and ethnographic techniques, which allows longer questionings and deeper probing (Seale & Silverman 1997). This leads into credibility of the data with ability for proper analysis. This is because the structured and semi-structured interviews are often designed to allow all informants to be examined on a set of similar questions, in order to provide an opportunity of making comparisons of the data across respondents or groups of respondents to improve reliability. In this method, the researcher initiates the interview, asks the specific questions, and determines whether the conversation on a particular topic has meets the research objectives. In th is case, the respondent is guided and restricted to the research questions. Data collected is likely to be reliable if there is a level of correlation across the respondents. Structured interviews are majorly employed when the research intends to measure the magnitude of an occurrence and to assist make more accurate comparisons within and across groups (Seale & Silverman 1997).The validity of such structured interviews is founded on the hypothesis that if a systematic and a set of standardized instrument is administered to a group of individuals, the variances in their responses is majorly as a result of their individual differences, but not the difference in the instrument used. Examples of structured